Return & Refund Policy for VapeDealzPro UK

At VapeDealzPro UK, customer satisfaction is important to us. We strive to ensure that all products arrive in excellent condition. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of vaping products and for hygiene, health, and safety reasons, we are unable to accept returns of opened, used, or tampered products unless they are faulty or incorrect.

You may be eligible for a return if:

• The item received is faulty or defective.
• The item received is damaged during delivery.
• The wrong item was sent to you.
• The product remains unopened, unused, and in its original sealed packaging.

To qualify for a return, you must notify us within 14 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned unless faulty:

• Opened vape kits
• Opened e-liquids
• Opened disposable vapes
• Opened coils, pods, cartridges, and tanks
• Products showing signs of use
• Clearance, sale, or promotional items (unless faulty)
• Gift cards

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

3. Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once reviewed, we may offer:

• A replacement product
• A refund
• Store credit, where appropriate

4. Return Process

To initiate a return, please contact our customer support team at:

📧 helpdesk@vapedealzpro.co.uk

Please include:

• Your full name
• Order number
• Product details
• Reason for return

Do not send items back without prior authorization, as this may delay processing.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider but are generally completed within 5–10 business days after approval.

6. Return Shipping Costs

• If the return is due to our error (incorrect, damaged, or faulty item), we will cover the reasonable return shipping costs.
• If you are returning an unopened item for any other approved reason, you may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.

To request a cancellation, contact us as soon as possible at:

📧 helpdesk@vapedealzpro.co.uk

8. Age-Restricted Products

VapeDealzPro UK sells age-restricted products. By placing an order, you confirm that you meet the legal age requirement to purchase vaping products in your jurisdiction.

Orders that fail age-verification checks may be cancelled and refunded at our discretion.

9. Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

VapeDealzPro UK
📧 helpdesk@vapedealzpro.co.uk

We are committed to resolving any issues fairly and efficiently.